Utilita Privacy Notice
Utilita is committed to the operation of fair processes in relation to the personal information you provide us.
By proceeding to use our services you agree that we may process your personal data (including sensitive personal data) that we collect from you in
accordance with the Data Protection Act 1998, Utilita Energy Limited will act as ‘Data Controller’ in this scenario.
The Data Protection Act 1998 defines a ‘Data Controller’ as the person or company that gathers and processes personal information.
By registering to use this service you agree to Utilita retaining your banking details. This information is held securely, and is used solely in accordance
to allow use of this service.
By registering to use this service you agree that Utilita are able to use all contact information provided in order to update your customer records, should
we ever need to contact you in the future regarding your energy supply with Utilita, this includes:
- Telephone number(s)
- Email Address
By accepting these terms you agree to your contact information being used for any marketing communication. Any marketing communication sent to Yourself
will have the option for You to ‘Opt Out’.
We maintain security procedures and safeguards in connection with the collection, retention and destruction of identifiable customer’s information.
Our systems are protected from external staff by using best practise in information technology. Staff are provided access to our systems by individual
password protected schemes.
Our Online payment facility is hosted externally by our partner, Paypoint Ltd, Paypoint is compliant with the Payment Card Industry (PCI) data security
standard and will handle your payment in accordance with our instructions, and their terms and conditions which you agree to when payment is made in this
manner. The payment website secures Your personal information using Comodo SSL certification which encrypts all information including credit and debit card
1.1 ‘You’ or ‘Your’ means, You as the individual, sole trader, partnership or limited liability company named on the online registration form for the
service of use.
1.2 ‘Us’ , ‘Our’ or ‘We’ means Utilita Energy Limited
1.3 ‘Security Information’ means
1.3.1 the User ID, and
1.3.2 The Password which You will Choose to register Your account
1.3.3 Any other security processes to which We notify to You
It is Your responsibility to ensure Your security information remains secret, you must take all reasonable precautions to prevent unauthorised or
fraudulent use. This includes, but is not limited to:
2.1 Choosing a password when first registering for the service
2.2 Never telling anyone else Your security information, including Utilita Energy Ltd Staff
2.3 Never recording Your security information down on any documents
2.4 Changing passwords if You know or suspect that someone else knows your security information
2.5 You must notify us immediately should You become aware of any error or suspected error in the service or in any transaction resulting from using this.
Provisions of this Service
3.1 You are responsible for obtaining and maintaining your own compatible computer systems or mobile devices, including all equipment, software and
communication lines required by You to properly access the service. Utilita Energy Limited holds no responsibility or liability with respect to Your
3.2 You are responsible for all telecommunications and similar charges incurred by you in gaining access to and using the service
3.3 We will not be held liable to You if changes in this service affect:-
3.3.1 Your Equipment
3.3.2 Require modification or alteration to your equipment; or
3.3.3 Otherwise affect the performance of your equipment
3.4 The service may be altered from time to time, We will notify You of significant changes to the service
3.5 You are solely responsible for ‘virus checking’ all information sent to You by Us. We shall not be liable for any corrupted information sent to You, by
3.6 The Service is provided subject to the condition that no abuse or fraudulent use of this service, this includes but is not limited to:
3.6.1 Attempting to, or actually obtaining, accessing, altering, de-compiling, reverse engineering or destroying the data files, programs, procedures and/
or information of Utilita or another customer of Utilita Energy Ltd.
3.6.2 Assisting another to perform the acts as specified In clause 3.6.1
3.6.3 Using the service in a manner as to interfere unreasonably with the use of the service by another other customer of Utilita Energy Ltd.
By accepting these terms of agreement, you are agreeing to abide by the above clauses, should any of these be knowingly breached, Your registration for
using this service will be discontinued immediately.